Enabling Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is a user verification method designed to protect your account from unauthorized access. 2FA helps prevent bad actors from accessing your account even when they’ve stolen your login credentials.

How does 2FA work? 

2FA works by requiring you to provide an additional form of identity verification, or “factor,” on top of your username and password. The factors that myCOI offers are authentication appemail, and SMS

When a login is attempted from an unknown location or device, 2FA will trigger, prompting the user to verify their identity using a one-time-use code sent via their preferred 2FA factor.

How to enable 2FA

  1. Log in to the myCOI Central.
  2. Click the ‘Secure Your Account, Enable two-factor authentication’ button in the bottom right.
  3. Select your preferred factor, and follow the steps to complete the setup.

For detailed, step-by-step instructions, please download the 2FA User Guide and watch the video below.

See how to enable two-factor authentication.


Security incidents and data breaches have increased in recent years, wherein bad actors steal sensitive user data or programmatically engage in cyberattacks. Enabling 2FA adds another layer of security to your account. 2FA significantly reduces the likelihood of a bad actor accessing your account.

myCOI offers a choice between one of three MFA factors: authenticator appemail, and SMS.

No. At launch, 2FA is an opt-in feature. You must enable it for you to use it.

No. Enabling and/or using 2FA does not give away any PII on the part of users.

  • Every ninety (90) days.
  • Any time you log in using a new web browser.
  • Any time you use a browser in private or incognito mode.

Be sure to check out the step-by-step instructions in our 2FA User Guide.

Here are some additional troubleshooting tips:


  • Check your spam or junk folder.
  • Make sure you’ve whitelisted [address].
  • If you still don’t see the code, click Resend on the 2FA screen.


  • Ensure your phone has a strong cellular signal.
  • Connect to Wi-Fi if your carrier allows Wi-Fi calling.
  • If you still don’t receive the code, click Resend on the 2FA screen.

Authenticator App

  • Not receiving a code? Verify that you have the Twilio Authy app installed on your phone.
  • Code not working? Be sure to enter it before the authenticator resets (usually every 30 seconds).

For additional support, contact the myCOI Support team.


Support: 317-759-9426 x105